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721 appeals were received by the Call Center and Hot Line of the Ministry of Energy in third quarter of 2020. 457 of them were related to power supply, 58 to gas supply, 56 to electric and gas meters, 2 to the central heating system and 107 to other issues. 39 incoming calls made up gratitude calls and 2 calls were related to gas leak and carbon monoxide from the Ministry of Emergency Situations.
In total, during the 9 months of this year, 1833 appeals were received by the Call Center and Hot Line of the Ministry of Energy. In comparison with the same period of 2019, an increase of 51.3% was observed. Of which 1109 were related to power supply, 155 to gas supply, 137 to meters, 7 to the central heating system, 140 to gratitude and 260 to other issues. The call center received 25 calls related to gas leak and carbon monoxide from the Ministry of Emergency Situations.
All calls received by Call Center were answered promptly. The complaints and appeals, which need to be investigated, have been sent to the relevant structural units of the ministry, and individuals, who appeal to the Call Center, were answered about the results of investigations.
It should be remembered that citizens' appeals are received through the Hot Line: (012) 598-16-55, Call Center of the Ministry: “974, and the Ministry's telephone number (012) 598-16-53/54, the website of the Ministry http://www.minenergy.gov.az, the e-mail address of the Ministry [email protected] during the special quarantine regime.